Memories, held close Personalized keepsakes · USD

DOTULVE

Here to help.

A few answers about our collection and ordering.

What is the Companion Pet Keepsake Box?

A solid wood keepsake box for the memories of a much-loved pet. It measures 15.7 in long × 9 in wide × 9.8 in high and is priced at $399 USD. Product illustrations show the proposed display and storage layout; the set includes a custom urn, personalized nameplate, photo frame, note paper and fur keepsake vial.

Can I personalize it?

The $399 set includes only these personalization services: your pet’s portrait and name printed on the urn, printing on the keepsake cabinet nameplate, and printing on the photo frame nameplate. Flowers, pet figurines and printed photographs are not included. The same pet name is printed on the urn and both nameplates. Uploaded pet photos are reference images for the urn portrait print.

Can I order now?

Personalize a keepsake, upload your reference photo and continue to checkout. Checkout shows current availability, your full delivery total and the payment options available for your address.

What photos should I choose?

Choose a clear JPG or PNG that you have permission to use. Uploads stay connected to your own saved draft. Your reference will be reviewed before the design is prepared.

Can the box hold ashes?

The supplied design illustration shows a rear-access urn compartment. The included urn measures 4 in wide × 6 in high. Its usable ash capacity and the final compartment construction are not yet verified. We do not claim that the cabinet itself is sealed or suitable for holding loose ashes.

How long will production and delivery take?

Production takes 15–20 business days, starting when your order is confirmed. Ships from Qingdao, China. Standard U.S. shipping is included in the $399 price, with estimated air transit of around 10 days after dispatch. This is not a guaranteed delivery date and is separate from production. We ship only to supported street addresses in the contiguous 48 U.S. states and Washington, DC. Alaska, Hawaii, U.S. territories, military addresses and PO boxes are excluded. Review address eligibility and the full total at checkout before payment. Production starts only after verified payment and design approval.

Can I cancel or change my order?

Request cancellation or changes within 24 hours after placing your order. Use Request cancellation in My orders. After 24 hours the button is disabled. Requests require shop review; refunds are not automatic. For changes, email dotulve@outlook.com.

What if there is a misprint or damage?

For misprints or damage that are our responsibility, choose a replacement or a refund. Contact dotulve@outlook.com. See the current returns policy for claim deadlines and return instructions.

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